Please do the following:
| 1. | Log out of Mobile Resource Manager |
| 2. | Click on Start – Printer and Faxes (or go into the Control Panel and find Printer and Faxes) |
| 3. | Make sure a default printer is selected. There should be a black checkmark beside a default printer. |
| 4. | Right click on the printer and select Properties |
| 5. | Click on the Sharing tab to see what print driver you have installed. Write this down. Close Properties. |
| 6. | Open up another application, such as Word, and try to print to the default printer. |
| 7. | Go to the website of the printer and download the latest printer driver onto your machine |
| 8. | Save and run it |
| 9. | Try to print from any application |
| 10. | Try to print from MRM |