I’m receiving an error message when exporting invoices from MRM into QuickBooks that says “Version of this record has different deleted count”:

 

**ERROR**: Adding QB Invoice (S1234) (“Object “8A70000-1135082608″ specified in the request cannot be found. QuickBooks error message: Your version of this record has a different deleted count than the one in the datafile.” /)

This happens if the customer has been deleted from QuickBooks and then re added. QB gives each customer a QBID number, then in the initial transfer of information from QB to MRM, the customer in MRM has the exact same information. For example, ABC Company has a QBID number of 123A in QB and MRM, but then you delete ABC Company and re-add it to QB. Now the new ABC Company has a QBID number of 456B, with a deleted QBID number of 123A. The customer in MRM still has a QBID number of 123A. When you try to transfer the invoices over, it looks at the QBID numbers in QB and sees that the 123A has been deleted, so it cannot link the invoice to the customer. MRM Support must go into MRM Database Utilities and remove the QBID number in order for the invoices to transfer back into QB to the right customer.

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